Karl Vella Group recognises that increased repair cycle times affect everybody in the whole chain.

For example, we know from an insurer’s perspective if there are long cycle times they will have unhappy customers, increased hire costs, greater risk of PI claims and it will cost more money to manage those claims.

We also know that wasted time and process inefficiencies directly impact our bottom line profit.

That’s why we’ve invested in our processes and in software to bring the Lean Flow solution into all our bodyshop sites.

Lean-Flow is designed to significantly reduce cycle time to improve productivity and profitability, and adopting this approach has enabled us to achieve a 12 day cycle time from notification of job to invoice. We have halved the length of time vehicles are on our sites, vastly improved our courtesy car utilisation, reduced the number of customer phone calls, and have virtually zero complaints.

To find out more about how our Lean-Flow bodyshop operation can improve your claims handling process, call David Vella on 0844 264 6000 or email dvella@karlvella.com